Nobody can escape the news of COVID-19 (Coronavirus) and its rapid spread. Our key focus is making sure that our staff, customers and suppliers are being looked after and advised in the best way. We have put measures in place to ensure that Rotech can continue to offer the same service and products with as little disruption as possible in these unusual circumstances.

Our comprehensive emergency measures policy for our team is in place to support them, stop the spread of the virus and keep the business functioning. Some of our staff have been advised to work from home, where possible. Given the nature of our work, most of our staff will remain onsite. They are being supported through a move to shift work, to have fewer staff on site at any one time, additional hygiene requirements such as washing hands regularly and thoroughly, more hand sanitisers and practising ‘social distancing’.

Whilst all our staff have been asked to postpone all non-essential face-to-face customer visits until further notice, these will be replaced instead with remote meeting options, such as conference calls, Skype, emails etc.

Our communication will be different for the time being and our teams are determined to service your requirements in the best way possible.

We have implemented the following necessary precautions to try and reduce the spread of the virus:

If visits to our premises are deemed necessary for delivery purposes, hand sanitising facilities and gloves are available and should be used upon entry and exit. Used gloves must be disposed of in the bin marked VISITORS ONLY. When signing in, visitors will be asked to complete a Visitor Assessment Form before they will be allowed onto the premises.

Please do not be offended when we don’t shake hands.

All delivery drivers are to wear protective gloves and use hand sanitiser in vehicles. We are going to ask drivers to remain in their cabs, where possible.

We hope these precautions will help reduce the spread of the virus and we will aim to continue to operate as normal. However, these may be subject to change due to any advice, sanctions, quarantines and guidelines that are implemented by the UK government and World Health Organisation.

If you have any questions at all, please contact us on 44 (0) 121 505 4050.


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